Last Updated: February 27, 2026

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1. Introduction

Collins Off-Road Recovery (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you:

• Visit our website: www.collinsoffroadrecovery.ca

• Request off-road recovery, towing, or roadside assistance services

• Contact us by phone, text message, email, social media, or website form

By using our website or requesting services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

This policy complies with applicable Canadian privacy laws, including the Personal Information Protection Act (PIPA).

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2. Definitions

Personal Information:
Information about an identifiable individual, including but not limited to name, phone number, email, vehicle information, and location data.

Service Information:
Information related to recovery or towing services, including vehicle details, GPS coordinates, terrain conditions, and service history.

Device Information:
Information collected automatically when using our website, including IP address, browser type, and usage data.

Location Information:
Precise or approximate geographic location of your vehicle, including GPS coordinates, addresses, trail descriptions, or map pins provided to enable recovery services.

Privacy Officer:
The person responsible for ensuring compliance with this Privacy Policy and applicable privacy laws.​

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3. Information We Collect

We collect only the information necessary to provide safe, effective off-road recovery and towing services.

3.1 Information You Provide Directly

This may include:

Contact Information

• Full name

• Phone number

• Email address

• Billing address

Vehicle Information

• Vehicle make, model, year, and color

• License plate number

• VIN (if provided)

• Vehicle condition

Service Request Information

• Vehicle location (address or GPS coordinates)

• Terrain conditions (mud, snow, ditch, trail, remote areas)

• Description of situation

• Photos or videos you provide

Communication Information

• Phone calls

• Text messages

• Emails

• Website form submissions

• Social media messages

3.2 Location Data (Critical for Recovery Services)

To provide off-road recovery services, we may collect precise location information, including:

• GPS coordinates

• Map pins

• Address information

• Trail or remote access descriptions

This information is used solely to locate and recover your vehicle safely and efficiently.

3.3 Information Collected Automatically from Website

When you visit our website, we may collect:

• IP address

• Browser type

• Device type

• Pages visited

• Time and date of visit

• Website usage data

This helps improve website performance and user experience.

3.4 Photos and Service Documentation

We may collect photos or videos of:

• Vehicle condition

• Vehicle recovery process

• Vehicle location

• Existing damage

These may be used for:

• Service documentation

• Liability protection

• Insurance purposes

• Training and quality improvement

We will not use identifiable photos for marketing without consent.

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4. How We Use Your Personal Information

We use your personal information only for legitimate business purposes, including:

• Providing off-road recovery, towing, and roadside assistance

• Locating your vehicle

• Communicating about service requests

• Dispatching recovery operators

• Processing payments and invoices

• Maintaining service records

• Improving service quality and safety

• Responding to inquiries

• Meeting legal and regulatory requirements

We may also use information to protect against fraud, false claims, or unauthorized service requests.

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5. Consent

By requesting service or providing personal information, you consent to its collection and use as described in this policy.

Consent may be provided by:

• Submitting a website form

• Calling or texting our business

• Requesting recovery service

• Providing GPS location

• Signing service authorization forms

You may withdraw consent, subject to legal or operational limitations.

Withdrawal of consent may limit our ability to provide services.

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6. How We Share Personal Information

We do not sell or rent your personal information.

We may share information only when necessary, including with:

Service Providers

• Payment processors

• Dispatch software providers

• Website hosting providers

Legal Requirements

• Law enforcement when legally required

• Courts or regulatory authorities

• Insurance companies when required

Business Protection

• To defend against legal claims

• To enforce service agreements

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7. Text Messages and Phone Communications

By contacting us or requesting service, you consent to receiving communications including:

• Phone calls

• Text messages (SMS)

• Emails

These communications are used for:

• Service coordination

• Dispatch updates

• Service confirmations

Standard carrier messaging rates may apply.

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8. Cookies and Website Tracking

Our website may use cookies and tracking technologies to:

• Improve website performance

• Analyze visitor behavior

• Improve user experience

You may disable cookies in your browser settings.

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9. Data Security

We take reasonable steps to protect your personal information using:

• Secure digital storage

• Password-protected systems

• Restricted access controls

• Secure communication methods

However, no system can guarantee complete security.

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10. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain business records

• Meet legal requirements

• Protect against legal claims

Service records may be retained for several years to protect against liability claims.

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11. Your Rights Under Alberta Privacy Law

Under the Personal Information Protection Act, you have the right to:

• Request access to your personal information

• Request corrections

• Withdraw consent (where applicable)

• Know how your information is used

Requests must be submitted in writing.

We will respond within 30 business days as required by law.

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12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

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13. Protection of Business and Legal Rights

We may collect, use, or disclose personal information when necessary to:

• Protect our business

• Defend against legal claims

• Prevent fraud or abuse

• Enforce agreements

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14. Policy Updates

We may update this Privacy Policy periodically.

Updated versions will be posted on our website with the revised date.

Continued use of our services constitutes acceptance of the updated policy.

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15. Contact Information

If you have questions about this Privacy Policy or your personal information, contact:

Collins Off-Road Recovery
Calgary, Alberta, Canada
Email: info@collinsoffroadrecovery.ca
Website: www.collinsoffroadrecovery.ca