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Privacy Policy

Last Updated: December 13, 2025

 

1. Introduction

At Collins Off-Road Recovery (“we,” “our,” “us”), protecting your personal information is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.collinsoffroadrecovery.ca or our services. By using our website or services, you consent to the practices described in this policy.

 

This policy is in compliance with Canadian privacy laws, including PIPA (Personal Information Protection Act, Alberta). We are committed to ensuring the accuracy, confidentiality, and security of your personal information and allowing you to request access to or correction of your information.

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2. Definitions

  • Personal Information: Information about an identifiable individual. This does not include business contact information.

  • Contact Information: Information enabling an individual to be contacted at a place of business (e.g., name, title, business phone number, business email). This is not covered by this policy.

  • Privacy Officer: The individual responsible for ensuring compliance with this policy and applicable privacy laws.

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3. Collecting Personal Information

3.1 We will inform you of the purposes for collecting personal information at or before the time of collection unless the purpose is obvious and you voluntarily provide it.

3.2 The personal information we collect may include:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Service Information: Vehicle details, location, and service requests to provide roadside assistance or off-road recovery services.

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3.3 We collect only the information necessary to:

  • Provide roadside and off-road recovery services;

  • Respond to inquiries, quotes, or service requests;

  • Process payments and invoices;

  • Send service-related updates and marketing communications (if you opt-in);

  • Meet legal or regulatory requirements;

  • Improve our services and website functionality;

  • Contact you regarding your requests or services (if requested).

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4. Consent

4.1 We will obtain your consent to collect, use, or disclose personal information unless authorized by law to do so without consent.

4.2 Consent can be provided directly or implied if the purpose of collection is obvious and you voluntarily provide the information.

4.3 You may opt-out of marketing communications at any time. Where notice and opportunity to opt-out are provided, consent may be implied if you do not opt-out.

4.4 You may withhold or withdraw consent in certain circumstances. We will explain how this may impact our ability to provide services.

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5. Using and Disclosing Personal Information

5.1 We use and disclose personal information only to fulfill the purposes identified at collection or for purposes reasonably related to them, such as:

  • Contacting you regarding products, services, or promotions relevant to your request or interests.

 

5.2 We will not use or disclose personal information for other purposes without obtaining your consent.

5.3 We do not sell, trade, or rent your personal information. We may share your information:

  • With trusted service providers who help us deliver services (e.g., payment processors);

  • As required by law or to protect our legal rights.

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6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You may disable cookies in your browser, but some website features may not function properly.

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7. Data Security

7.1 We implement reasonable physical, technical, and administrative measures to protect personal information from unauthorized access, disclosure, modification, or destruction.

7.2 Security measures include:

  • Secure transmission of data;

  • Encryption of stored data;

  • Secure disposal of printed or digital information.

7.3 Security policies and controls are continually reviewed and updated as technology evolves.

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8. Data Retention

8.1 We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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9. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access your personal information;

  • Request corrections to your personal information;

  • Withdraw consent for marketing communications;

  • Be informed of how your personal information is used and disclosed.

Access or correction requests must be submitted in writing. We will respond within 30 business days or provide notice if additional time is required.

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10. Contact Us

For questions or concerns regarding this policy or your personal information, please contact: Email: info@collinsoffroadrecovery.ca

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