Last Updated: February 27, 2026

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Please read these Terms and Conditions carefully before using our website or requesting services from Collins Off-Road Recovery.

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These Terms apply to all users of our website and all customers requesting off-road recovery, towing, winching, roadside assistance, and related services.

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1. Interpretation and Definitions​

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. Singular or plural usage does not affect the definitions.​

Definitions

Company (referred to as “We,” “Us,” or “Our”):
Collins Off-Road Recovery, based in Calgary, Alberta, Canada.​

Service:
Includes but is not limited to:

• Off-road vehicle recovery

• Winching and vehicle extraction

• Vehicle towing and transport

• Ditch recoveries

• Remote location recoveries

• Roadside assistance (boosts, tire service, fuel delivery)

• Vehicle access assistance

• Any related recovery or transport service

Website:
www.collinsoffroadrecovery.ca

You:
The individual, vehicle owner, operator, or authorized representative requesting or receiving services.

Vehicle:
Any car, truck, SUV, van, ATV, UTV, motorcycle, trailer, or equipment subject to recovery or towing.

Recovery Operation:
Any action taken to extract, stabilize, winch, tow, or move a vehicle from any location, including off-road, remote, snow, mud, ice, steep terrain, or hazardous environments.

Country:
Alberta, Canada.​

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2. Acknowledgement and Acceptance of Risk

By requesting or accepting service, you acknowledge and agree that:

• Off-road recovery and towing involve inherent and unavoidable risks.

• Recovery operations place significant force on vehicle components, including frames, bumpers, suspension, driveline, wheels, tires, and body panels.

• Additional vehicle damage may occur during recovery, even when reasonable care is exercised.

• Terrain, weather, and environmental conditions are unpredictable and beyond our control.

• Recovery may involve pulling, lifting, winching, towing, or repositioning using professional judgment.

You expressly authorize Collins Off-Road Recovery to perform recovery services using methods deemed appropriate based on conditions at the time.

You accept all risks associated with recovery operations.

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3. Service Authorization

By requesting service, you confirm that:

• You are the legal owner of the vehicle, or authorized by the owner.

• You authorize Collins Off-Road Recovery to recover, move, or transport the vehicle.

• You grant permission to access the vehicle location, including private or remote property where authorized.

You agree to provide accurate information including:

• Vehicle location (address, GPS coordinates, or description)

• Vehicle condition

• Terrain conditions

• Hazards present

Failure to provide accurate information may increase risk and cost.

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4. No Guarantee of Recovery​

Recovery success depends on conditions beyond our control, including:

• Terrain

• Weather

• Accessibility

• Equipment limitations

• Safety risks

We do not guarantee successful recovery in all situations.

We reserve the right to stop or refuse service if conditions are unsafe or likely to cause excessive damage or risk.

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5. Vehicle Condition and Damage Disclaimer

You acknowledge and agree that Collins Off-Road Recovery is not responsible for:

• Pre-existing damage

• Hidden or structural damage

• Mechanical failure before, during, or after recovery

• Damage caused by terrain, snow, ice, mud, rocks, or environmental hazards

• Damage resulting from necessary recovery forces

• Damage caused by vehicle modifications, rust, corrosion, or weakened components

Recovery operations may involve:

• Winching tension

• Vehicle dragging

• Lifting or repositioning

• Tire traction forces

These forces may stress vehicle components.

You accept these risks.

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6. Limitation of Liability

To the fullest extent permitted by Alberta law:

Collins Off-Road Recovery shall not be liable for:

• Indirect damages

• Consequential damages

• Mechanical failure

• Loss of vehicle use

• Loss of income

• Loss of business

• Personal property damage inside the vehicle

Our maximum liability shall not exceed the total amount paid for the service.

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7. Customer Responsibility and Safety

You agree that:

• You are responsible for your vehicle and its condition.

• You will follow safety instructions provided by our operator.

• You will remain at a safe distance during recovery operations.

• You will disclose hazards including unstable terrain, steep slopes, or environmental risks.

Failure to follow safety instructions may result in service refusal or termination.

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8. Payment Terms

You agree that:

• Payment is due immediately upon completion of service unless otherwise agreed.

• Deposits may be required before dispatch.

• Charges may include:

  • Base recovery fee

  • Distance traveled

  • Time spent recovering

  • Equipment usage

  • Difficulty level

  • Remote access fees

• Additional charges may apply if conditions differ from those described.

Failure to pay may result in collection action.

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9. Cancellation Policy

If service is cancelled after dispatch, you may be charged for:

• Travel time

• Distance traveled

• Time spent preparing equipment

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10. Right to Refuse or Stop Service

We reserve the right to refuse or stop service if:

• Conditions are unsafe

• There is risk of serious injury

• There is risk of severe equipment damage

• There is risk of excessive vehicle damage

• False or misleading information was provided

Safety is our priority.

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11. Website Use

You agree not to:

• Misuse the website

• Attempt unauthorized access

• Copy or reproduce website content without permission

 

12. Third-Party Links

We are not responsible for third-party websites linked from our website.

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13. Termination

We may suspend or terminate access to our website or services at any time for violations of these Terms.

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14. Indemnification

You agree to indemnify and hold harmless Collins Off-Road Recovery from any claims, damages, losses, or legal costs arising from:

• Recovery operations authorized by you

• Inaccurate information provided by you

• Vehicle condition

• Unsafe environmental conditions

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15. “AS IS” and “AS AVAILABLE” Disclaimer

Services and website are provided “AS IS” and “AS AVAILABLE” without warranties of any kind.

We do not guarantee uninterrupted website access or recovery success.

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16. Governing Law

These Terms are governed by the laws of Alberta, Canada.

Any disputes shall be resolved in Alberta.

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17. Dispute Resolution

You agree to first contact us to attempt informal resolution before pursuing legal action.

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18. Contact Us

If you have questions about these Terms and Conditions:

Collins Off-Road Recovery
Calgary, Alberta, Canada
Email: info@collinsoffroadrecovery.ca
Website: www.collinsoffroadrecovery.ca